Appointments System

If you need to a see a doctor then please contact the surgery by telephone or drop in to make an appointment. If you want to be seen on the same day, phone at 08:00 for a morning appointment or at 13:00 for an afternoon appointment. Same Day appointments are for urgent matters only. Please note that same day appointments operate on a first come, first served basis.

Please note that it is practice policy for reception staff to ask a brief reason for each booked appointment. This is to ensure that you are seen by the most appropriate person for your need.

You can also book appointments online via the link at the top of this page. To access this service you will need a Practice ID number and Access ID number which can be obtained from the practice, and, in conjunction with a password, will be unique to you. For further information please contact reception for your access details.

If all of the appointment slots have been taken and if it is an emergency, or you feel that you are unable to wait to be seen and your problem is urgent, please make it clear that you have an urgent problem as an appointment at short notice can be arranged by the doctor. The receptionist will take your telephone number and request brief details of your complaint, and a doctor will call you back to discuss your urgent problem. Following this, the doctor will be able to offer you advice, prescribe suitable medication or offer you an emergency appointment.

Please note that you can always book a routine appointment in advance. Routine appointment slots can be booked up to 4 weeks in advance.

Emergencies

If it is an emergency, please make it clear that you have an urgent problem as an appointment at short notice can be arranged.

The reception staff will take your telephone number and a doctor will call you back to discuss your emergency.

Following this, the doctor will be able to offer you advice, prescribe suitable medication or offer you an emergency appointment.

Telephone Consultations

Patients are now able to book Telephone Consultations with their GP.

These can be booked in the same way as face to face appointments. Please contact reception to book.

The GP will then call you at your booked appointment time.

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, the Healthcare Professional may also require a chaperone to be present for certain consultations.

Home Visits

Home visits are provided routinely for housebound patients who are unable to get to the surgery.

We also work with other community services to support the housebound. All other visits are only made on the basis of clinical need.

If you think you need an urgent visit, please telephone before 10am to discuss your situation with the duty doctor. The decision to provide a home visit will be made on clinical grounds.

It is normally perfectly safe for patients who are unwell to come to the surgery.

Extended Hours

We offer extended hours on Tuesday, Thursday and Friday.

Tuesday

07:30 to 08:00

Thursday

07:30 to 08:00

Friday

07:30 to 08:00

These appointments are pre-bookable in advance.

Evening and Weekend Appointments

Camden GP Hubs offer appointments to Camden residents or patients registered with a Camden GP.

They are open Weekday evenings from 18:30 – 20:00 and weekends from 08:00 – 20:00.

To book an appointment please call 020 7391 9979 or visit camdengphubs.co.uk

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

It is the Practice policy that if you are more than 10 minutes late you may have to re-book an appointment. If your situation is urgent then you may have to wait to see the doctor as an emergency.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.