All consultations are totally confidential. Information in your medical records may be shared with other medical personnel directly involved in your care, such as district nurses. If you object to information being shared then please let us know. Information about your will not be given to anyone else without your consent except in very rare cases, like child protection issues.
As an NHS organisation, our clinical performance is closely monitored by the local CCG (Clinical Commissioning Group). Information may be used by the group for payment verification, training and auditing purposes although any details that could identify the patient will remain totally confidential.
Information is held on computer for all patients who have their rights safeguarded by the Data Protection Act.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
Comments & Complaints
We welcome all comments and suggestions about aspects of the practice which you like or feel could be improved. We have a suggestions book for this purpose in the waiting room.
If you have a concern about the care or service you have received, please write to the practice, or email to firstname.lastname@example.org please mark either the letter or email as confidential and attention to Practice Manager.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP
NHS Complaints Advocacy
Tel: 0300 330 5454
15 Marylebone Road, London NW1 5JD
Our practice is opposed to discrimination against people on the grounds of age, gender, sex, sexual orientation, ethnic origin, religion, disability or social class.
The practice is purpose-built with all consulting rooms on the same level. There is a disabled toilet opposite reception. A wheelchair is available for use and there is a bell at the bottom of the ramp to call for assistance when entering the building. We offer home visits where access to our practice is impossible for a disabled person.
Violent or Abusive Patients
We know that people visiting the surgery can sometimes be worried and anxious and we will do our very best to meet your needs. However, the surgery has a zero-tolerance policy on violence and verbal abuse towards its staff and doctors and people behaving violently or abusive will be removed from the practice list.
GP Payments Publication
NHS England requires the publication of GP Net Earnings for 2016/17. All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working for six months or more at Brookfield Park Surgery in the last financial year was £43,565.25 before Tax and National insurance. This is for 4 part time GPs.