Practice Charter

All our patients are treated with courtesy and respect for their privacy and personal beliefs.

If you have not attended the practice in the last three years and you live within the practice boundary (see map) you will have the right to have a consultation. If you are a new patient, you will be offered a simple health check. If you are aged over 75, you will have a Named GP and will be offered a routine health check every year.

If you have a problem, you will be able to consult a doctor the same day, though this may have to be by phone. Please remember when you call, that it is up to the doctor to decide what action is required.

You can expect to be referred to a specialist if necessary.

You may choose whether or not to take part in any research or student training.

The practice is registered with the Data Protection Agency and is bound by the rules governing the collection and storage of personal data. Your personal data will only be seen by professionals at the practice involved in providing your care. However, this data can be made available to healthcare providers at other locations with your consent. Occasionally anonymised health information is sent to Camden CCG to support the monitoring of quality of care and public health analysis.

Under the Data Protection Act 1998, you have a right of access to your health records. If you wish to be given a copy of your records a small fee will be charged for this service to cover the cost to the practice. If you would like to apply for access to your records, please do so in writing.

If you a friend or relative is looking after you during an illness and you want them kept informed about your treatment, we will ensure that this is done. Please make sure that the doctor knows who that person is and make it clear that permission is granted.

Comments and suggestions are welcomed by the Brookfield Park Surgery. A Comments and Suggestions Book is available at the Reception desk for patients to use, if they wish or they can email us on Alternatively patient can review and rate surgery on NHS UK

Alternatively, if you prefer your comments or suggestions not to be seen by other patients, you may submit written suggestions to our reception desk and these will be dealt with in the strictest confidence.

We ask of you

Please treat the team at the practice with the same courtesy and consideration that you expect to receive yourself. Violence and abuse will not be tolerated either to staff or other patients and can result in you being removed from our patient list or the police being informed.

Please only call a doctor out at night in an emergency. You can do this via the Out of Hours Service, Care UK. Your request will be treated sympathetically but bear in mind that the doctor will most likely have to work the next day and may have other patients to see that night. Remember, it is up to the doctor to decide whether or not an emergency exists.

Please let us know if you change your name (by getting married, for example) or if you change address or telephone number.

Please keep your medical card safe.

Finally, remember that you have a part to play in your care. You can help the doctor by telling him or her exactly how you feel and then listening to what the doctor says. If, at any time, you do not understand what the doctor is telling you then please do say so.